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  1. How can I make a withdrawal from my website account?

    You can ask for a withdrawal at anytime as long as you have met all requirements and have been authorised for withdrawals in our system. You can also withdraw as many times as you wish but, under anti money laundering and fraud prevention laws that adhere to, we cannot allow withdrawals from your account for 24 hours after a Deposit is made. All deposits must be wagered once prior to withdrawal. The minimum withdrawal amount is € 10.00.

  2. is there any limit that I can withdraw?

    The minimium withdrawal is € 10.00 or equivalent to your currency. Maximum withdrawal is € 5000 per day or equivalent to your currency.

  3. Can I cancel a withdrawal request?

    You will need to contact Customer Service and if the withdrawal has not been processed it can be stopped.

  4. Can I get my winnings and deposit paid back to my credit/debit card?

    Yes you can as long as it is the same card that you used to make your original deposit and the card is able to accept a withdraw back onto it.  If you are using i-Payments to make your original deposit, in this case, i-Payments doesn't allow a withdrawal in the form of a refund. It means that i-Payments cannot process any withdrawal requests from player by refunding back the money to the credit card used initially for deposit.

  5. Why can’t I choose by which method I want to get paid?

    This is due to Money laundering laws that we adhere to and also for yours and our security for all financial transactions, so unless authorised all refunds must go back to the same method as used for depositing.

  6. Do you charge any withdrawal fees?

    Withdrawal fees will vary depending on your chosen withdrawal method. Please click here ' Payment Methods ' to see information regarding fees, be aware your Bank may charge you a fee for their service.

  7. How long do withdrawals take to process?

    This can vary depending on your chosen withdrawal method. Please click here ' Payment Methods ' to see all of the withdrawal methods available to you and their processing times.

  8. Can I make a withdrawal from my account and have it sent to someone else?

    No, this is deemed as a third party transaction and will not be permitted in any circumstance.

  9. What is withdrawal policy?

    Your account must be enabled and have the minimum amount of money required in order to withdraw. Some restrictions may apply to players participating in any promotions.